1. Introduction

Vishal Group (“we,” “our,” or “us”) is committed to safeguarding the privacy of our customers, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: This includes, but is not limited to, your name, postal address, contact number, email address, date of birth, and identification documents.
• Financial Information: Details such as bank account information, credit/debit card numbers, and payment history.
• Vehicle Information: Information related to your vehicle, including the Vehicle Identification Number (VIN), registration details, model, and service history.
• Usage Data: Data on how you interact with our website, including IP address, browser type, pages visited, and the duration of visits.
• Location Data: Geographical information if you use location-enabled services.

3. Methods of Collection

We collect information through:

• Direct Interactions: When you fill out forms, purchase vehicles, request services, or communicate with us.
• Automated Technologies: Cookies and similar tracking technologies on our website.
• Third Parties: Authorized dealers, service centers, financial institutions, and marketing partners.

4. Use of Information

We utilize your information for the following purposes:

• Service Delivery: To process transactions, provide requested products and services, and manage customer relationships.
• Customer Support: To respond to inquiries, provide technical assistance, and enhance our services.
• Marketing Communications: To send promotional materials, offers, and information about new products and services, subject to your consent.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and interests.

5. Disclosure of Information

We may share your information with:

• Affiliated Entities: Within Vishal Group for operational purposes.
• Service Providers: Third-party vendors who assist in providing services, such as payment processing and marketing.
• Legal Authorities: When required by law or to protect our legal rights.

6. Data Security

We implement reasonable security practices and procedures, including administrative, physical, and technical safeguards, to protect your personal information from unauthorized access, use, alteration, and disclosure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw consent to the processing of your personal information, where applicable.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of such sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on our website with the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at : compliance@vishalgroupindia.com